SUPPORT & FAQ
Quick answers, fixes for common problems, and a real person at the other end when you need one.
๐GETTING STARTED
Is JOINR ARENA free?
Yes, every arena. The site is supported by ads, shown only between rounds and when you move between arenas, never while you play.
Do I need an account?
No. Type a name and play. Add a password the first time you use a name to claim it: you get a ๐ on the leaderboards and a profile with your own photo. We never require an email.
Which devices and browsers work?
Any recent phone, tablet or computer with Safari, Chrome, Edge or Firefox. Phones are best held upright with a clip-on controller or the on-screen pad; computers can use a controller or the keyboard.
How do I install it like an app?
Open the installer: it shows the right steps for your device (one tap on Android). By hand on iPhone: open the arena in Safari, tap Share, then Add to Home Screen.
How many people can play?
48 in every arena round. Bots fill every empty seat, so you can always play, even alone, and anyone can jump into a round that's already going.
Can I play with my friends?
Yes: pick the same arena. You'll be seated side by side in the ring (and on the same team in HACK & STASH). Turn on voice chat to talk.
Which arena should I start with?
AMAZE ARENA if you like maze games, BLOCK PARTY if you like puzzles, RING ROAD if you want to race your friends' faces round a neon track. See How to play for all ten.
๐คNAMES, PROFILES & PASSWORDS
How do I change my avatar?
Sign in with your name and password, open ๐ค PROFILE in the hub and tap CHANGE PHOTO. The middle of your picture becomes your avatar everywhere, and your driver's face in RING ROAD. No photo? You get your email's Gravatar, or a pixel face made from your name.
I forgot my password
On the first screen tap forgot your password?, type your name, and we email a 6-digit code to the email on your profile (it works for 30 minutes). No email on your profile? Contact us with the name.
How do I change my password or email?
๐ค PROFILE in the hub: type your current password to save a new email, or your current and new password to change it.
"That name is taken"
Someone claimed it with a password. Pick another, or if it's yours, enter its password.
Who can see my email?
Nobody but us. It's only used to send you a reset code (and to find your Gravatar). See the privacy policy.
Can you delete my profile?
Yes. Remove your photo and email yourself under ๐ค PROFILE, or email us the name and we'll remove the name, photo, email and scores.
๐ฎCONTROLLERS
My controller isn't detected
Tap the page, then press A on the controller: browsers hide controllers until you do. The controller guide has fixes for each pad.
Does the 8BitDo FlipPad use Bluetooth?
No. It plugs into your phone's USB-C port and the phone powers it, so there's nothing to pair or charge. It needs a USB-C phone (iPhone 15 or newer) on iOS 26.2+ or Android 13+. FlipPad setup.
My Pocket Taco says connected but does nothing (iPhone)
Forget it in Bluetooth settings, pair it as Gamesir-Pocket 1_df, hold M + Home for 2 seconds, then pair DUALSHOCK 4 Wireless Controller. Full steps and GameSir's video.
A and B are the wrong way round
8BitDo and Switch-style pads swap them. Turn on swap A/B in CONTROLS.
The controller area doesn't line up with my pad
CONTROLS โ PHONE CONTROLLER AREA: pick your pad's preset, then โ / + (or hold Select and press โฒ / โผ) until the glowing edge meets the top of the pad.
๐SOUND & VOICE
What's the best way to hear it?
Headphones. Every arena is mixed with a big bass end that phone speakers can't reproduce, and in voice chat headphones stop the game and other players' voices leaking back into your mic as echo. Wired, Bluetooth or earbuds with a mic all work. Then turn the music and effects up in the arena (the ๐ controls under a clip-on pad, or CONTROLS).
There's no sound on my iPhone
Tap the page or press a button once (browsers wait for that), check the silent switch or Action button, and check the music and effects volumes. Select (or M) toggles the music.
Voice chat isn't working
Allow the microphone when asked (iPhone: Settings โ Safari โ Microphone). Wear headphones so the game and other voices don't echo back through your mic. You talk with whoever is in the same room: the hub, or the same arena. Some networks relay voice through our server, which can take a few seconds.
How do I mute someone?
Open the voice panel (Y, V or ๐) and turn that player down or mute them. Deafen mutes everyone.
Can I use push-to-talk?
Yes: switch to push-to-talk in the voice panel, then hold LB (or T) to talk.
๐ถCONNECTION & PERFORMANCE
The game is laggy
The arenas run on our server and need a steady connection: Wi-Fi near the router or strong mobile data. Close tabs and apps that are streaming. If it's one arena or one time of day, tell us.
I keep getting disconnected
Switching between Wi-Fi and mobile data, or locking the phone, drops the connection. Enter the arena again: your name and settings are remembered.
How do I reset my settings?
They live in your browser: clearing the site data for arena.joinr.space resets them (not your scores or claimed name).
๐ก๏ธSAFETY, ADS & REPORTS
How do I report a player?
Email us the name, the arena and roughly when it happened. We don't record voice chat, so the details help.
Why are there ads?
They keep the arenas free. They only show between rounds and when you change arenas, and the game's sound pauses while one plays.
Is it OK for kids?
It's a general-audience game, not aimed at under-13s. Voice chat is off by default and anyone can be muted; younger players should play with a parent's OK. See the terms.
Nothing matches that. Try another word, or ask us.
STILL STUCK?
Found a bug, got an idea for a new arena, or need a hand? Tell us your player name, the arena, and the device, browser and controller you were using. A screenshot helps a lot.
โ SUPPORT@JOINR.SPACETo report a player, include the name, the arena and roughly when it happened.